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Coon Rapids, MN 55433

Job ID: 70262 Industry: Converted Pay Rate: $12.00 an hour

Award Staffing is partnering with  one of the largest furniture manufacturers and distributers and they are looking for  Customer Service Representatives.

Pay Rate: $12.00 an hour

Job Description/Essential Duties and Responsibilities:
Answer incoming customer service calls and resolve all questions, requests and changes to ensure the highest level of customer satisfaction.
Answer incoming calls to assist in internal customer service.
Conduct follow-up calls to customers in a timely manner to resolve any and all customer issues.
Enter account notes that describe in detail customer situations and how they are being resolved.
Interact with other departments as necessary to resolve, prevent problems and improve existing procedures and systems.
Assist with training and developing of new customer service representatives.
Show patience, compassion, and empathy.
Accounting skills, problem solving skills, professional communication skills; be able to creatively think of solutions to better serve the needs of our customer.
Be able to communicate clear precise information to various departments to in turn provide better service to the customer.
Schedule service or exchanges when needed through HOM and outside services.
Update customers regarding delivery and service appointment time frames.
Attend training to gain advanced knowledge of manufacture's warranties as well as HOM Guard warranties. (Answer any questions our internal/external customers may have regarding our warranty).
Attend all training events and Contact Center department meetings.
Promptly respond to all e-mails and complete tasks associated with them.
Complete all assigned reporting.
Schedule delivery/services while making sure of account accuracy (address, contact information, delivery/service instructions).
Schedule pick-up for customer product at various locations
Meet department logged phone standards of 80% or higher
Complete all additional work/projects as assigned by management.

Required Skills:

Language Skills
Require skills to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Possess skills to speak effectively before groups of customers or employees of organization. Demonstrate the ability to communicate in English, both verbally and in written format.

Mathematical Skills
Mathematical aptitude to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Also requires skills to compute rate, ratio, and percentage and the ability to draw and interpret bar graphs.

Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to stand for sustained periods of time, move about on foot to accomplish tasks, use spoken word to communicate, and perceive the nature of sounds at normal speaking levels with or without correction.
The employee is occasionally required to sit or remain in a stationary position for extended periods of time; use hands to handle or feel objects with either the entire hand or fingers, including typing. Reach with hands and arms in any direction, ascend and descend ladders and stairs using feet and legs and/or hands and arms. Stooping by bending downward and forward by bending at the waist, kneeling or bending at the knees to come to a rest on knee or knees, crouching by bending the body downward and forward, or crawling by moving about on hands or hands and feet. The employee must occasionally lift and/or move up to 25 pounds.

Specific vision abilities required by this job include close visual acuity to perform activities such as: preparing and analyzing data or figures, transcribing, viewing a computer terminal, extensive reading, visual inspection involving small defects, and using measurement devices.

Reasoning Ability
Must be able to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

If you are interested in this position, please contact us immediately at apsjobs@awardstaffing.Com or text/call at 952-888-8600!

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status.

Award Staffing, Inc. Is a Drug Free Workplace/ EEO employer M/F/Veteran/Disability.

Interested candidates, please contact: Award Staffing Text or call: 952-888-8600 Email: apsjobs@awardstaffing.Com

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